Refund policy

Refund Policy

Every Tone Machine Tees product is printed to order specifically for you. Because our products are made to order, we do not accept returns, refunds, or exchanges for sizing errors, incorrect colour or design selections, changes of mind, or buyer’s remorse. Please review the size chart and your order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery at support@tonemachinetees.com.

Please include your order number and a clear photograph showing the issue. Once the issue has been reviewed, we will provide a replacement or refund when appropriate.

Please do not return or mail an item to us unless we have specifically instructed you to do so.

Size Changes

We do not offer direct size exchanges because every shirt is printed to order. If you need a different size, please contact us and we’ll let you know what options may be available.

Any accommodation offered for a sizing issue is provided at our discretion and does not constitute a return or exchange policy.

Order Changes and Cancellations

If you need to change or cancel your order, please contact us within six hours of placing it. Because orders move into production quickly, we cannot guarantee that changes or cancellations will be possible once production has begun.

Shipping Charges

Original shipping charges are non-refundable unless the item received was damaged, defective, or incorrect.

Refund Processing

Approved refunds are issued to the original payment method. Please allow additional time for your bank or credit-card provider to process and post the refund.